English for Shopping
Replying to a sales assistant
Sales assistants are people hired to help customers with shopping. When you enter a shop, the sales assistant will usually ask if you need any help. If you want some time to look around before you decide on an item to purchase, you can say a phrase like ‘I’m just looking, thanks.’ or ‘I’m just browsing, thanks.’
Here is a sample conversation
Sales assistant: Hello! Can I help you?
Customer: I’m just looking, thanks.
Sales assistant: It’s OK. Feel free to ask if you need any help. I’m over here.
Sales assistant: Hello! Are you looking for anything in particular, Sir?
Customer: Well, not really. I’m just browsing, thanks.
Sales assistant: OK. I’m over here. Let me know if you need anything.
Customer: OK. Thanks.
Situation: Vicky has just bought a shirt. He is happy with it; nonetheless he decides to ask the cashier about their return policy.
Cashier: Would you like to buy something else?
Vicky: No, thank you. I think that’s it. By the way, in case the shirt shrinks or fades, can I return it?
Cashier: Sure, but you must return it within 15 days.
Vicky: Is there a restocking fee?
Cashier: No, we don’t charge any fee, but you must show the receipt when you return an item. And one more thing… We won’t give you a refund. Instead, you’ll have to buy something else of the same or higher value.
Vicky: Oh. I see. Anyway thanks.
Cashier: That’s okay. Keep your receipt. If you find anything wrong with the shirt, you can exchange it for something else.
Vicky: Thanks. I’ll definitely keep the receipt.